FAQs
Search for FAQ (Frequently Answered Questions)
You are in: Main page / Support / Faqs
DRIVERS
MANUALS
FAQs
APPLICATIONS
TECHNICAL SUPPORT
DRIVERS MANUALS FAQs APPLICATIONS TECHNICAL SUPPORT Discover our new club and take advantage of its benefits.
DRIVERS
MANUALS
FAQs
APPLICATIONS
TECHNICAL SUPPORT
DRIVERS MANUALS FAQs APPLICATIONS TECHNICAL SUPPORT
Choose the family
Choose the model
Search by code / EAN / Model / Description:
SEARCH
Energy 5020 4 GB Deep Black
TECHNICAL SHEET
ASK TO CUSTOMER SERVICE
USE WARRANTY
Energy 5020 4 GB Deep Black

RESULTS

Faqs

1. How should I connect the TV-OUT cable?

The cable end with 3 RCA connectors integrates a yellow connector for the video and white,red connectors for both sides of the stereo sound. They have to be connected to the female RCA connectors of the TV set with the matching colors.

The end with two JACK connectors integrates a yellow connector for the video, which must be plugged to "TV-OUT", and a black connector for the audio, which must be plugged to the earphones output.

Both JACK must be plugged in order to activate the TV-OUT function.

2. Why can't I see the image, video or text files while using the music browser?

You will only see the files in memory associated to the browsing you are doing (music files for Music, image files for Photo, etc…) To view all the files in memory at once, choose the "Browser" option in the main menu.

3. What's the playback time of the player?

It varies greatly depending on the playback conditions, such as earphones or speaker, or screen turned on or off. The approximate playback time of the player is 12 hours of music playback and 2 and a half hours of video playback.

4. What is the maximum capacity for the Micro-SDHC expansion slot?

32GB memory.

5. Why can't I play some MP3 files?

It's recommended that the MP3 file is compressed along some standards like MPEG1/MPEG2/ MPEG 2.5 layer 3. Otherwise, the file must be converted using a software application.

6. When I switch off the MP5 with the ON/OFF button, the brightness or the song I was listening to is not stored. What gives?

For the MP5 to successfully store the state, you have to switch it off with the PLAY button.

7. Under some circumstances you may note some white noise from the built-in speaker.

Install the latest firmware version, that you can find at the downloads section, to eliminate the white noise.

8. Why can't I play some WMA files?

Make sure that you are not coding the WMA files with DRM.

9. Why can't I display my .jpg files?

Many digital cameras and image edition software add hidden data to the .jpg files. This data can prevent your MP5 from loading the images. Try to eliminate them by saving the file with another name.



QUICK HELP

I can't find the answer to my problem in the FAQS, what can I do?

In this case you need more personalized attention, please contact our technical service.

The answer to my query hasn't solve my problem, what can I do?

In this case you need more personalized attention, please contact our technical service.

Main page PRODUCTS
SUPPORT
ENERGY CLUB
STORE
COMPANY
SUPPORT
LOG ON
» About us
» Contact
» Press room
» Job
» Distributors
» Legal notice
» Drivers
» Manuals
» FAQs
» Technical support
» Facebook
» Twitter
» Tuenti
» Youtube
» Blog
» Chat
Copyright © 2012 Energy Sistem Soyntec S.A.
All rights reserved.
ES - EN - FR - PT
DOWNLOAD OUR CATALOGUE
CPEN
DOWNLOAD OUR CATALOGUE
Youtube Facebook Twitter Tuenti
SEARCH BAHAMAS - English Energy Club BS-en
CLUB