If the resolution doesn´t match with your TV, you can increase the resolution up to 1080p.
I cannot see the mouse cursor, when I plug it in the USB port.
Please check the plugged in connections and if you are using a wireless (2.4 GHz) mouse make sure that the battery is in the correct/right position with a adequate charge.
At what clock rate or speed does the CPU of the Smart TV Box operate?
The device has a CPU unit ARM Cortex A9 single core with a clock rate of 800 MHz.
Can I record a channel while watching another?
The device only has one tuner, While recording a channel you cannot change it to a different one. If your TV has a DVB-T tuner you can record a channel from the device and watch a different channel with the tuner of the TV
For Web surfing and enjoying the games.
We recommend you to use wireless keyboard and mouse or wireless keyboard with touchpad 2.4Ghz for improving your experience with Web surfing and with games.
When I connect the Android TV BOX to my PC, it is not detected or recognised by it. What can it be?
Once the device is connected to the PC by USB cable, you must activate the massive storage option. The unit has to be connected to a television set for this process.
How can I know the version of the Flashplayer, installed on my device?
To check the Flashplayers version you´ll need to open "Settings" --> "Applications" and select the Adobe Flash Player icon. Once opened , the version will appear just under the description.
How can I uninstall an app from my device?
To uninstall an app go to "Settings-Apps", select the wanted app from the list and once the options open click on uninstall
The time indication is not correct.
Once the devices is connected with Internet, it will update the system time indication automatically during 1-3 minutes.
How can I change my Android's interface language?
To change the language settings you have to enter SETTINGS-LANGUAGE & INNPUT-LANGUAGE and choose/select the language you want.
My switches off itself, ¿what is happening?
Maybe the stand by mode is activated in your , check Stand By application and configure Standby Setting in OFF.
How can I see the MAC address of my device?
To see the Mac adress of your device go to "Settings-About Media box-Status
My Smart TV box doesn't show any video signal. What should I do?
Enter on the following link http://www.energysistem.com/en/support and download the latest drivers to reinstall the system.
What is the native resolution of my Energy Tv Box?
The maximum resolution is 720p and rescaled to 1080p to adjust
Can I have video conference with Skype?
Yes, you need to use a WebCam with microphone, for example, Soyntec® WebCam 1.3MP Joinsee™ 600 HD.