My player doesn't power on and/or my computer doesn't detect it, what can I do?
Probably there is a problem with the firmware. Check out the F.A.Q "How do I reinstall the firmware of my player?".
Why can't I display my .jpg files?
Many digital cameras and image edition software add hidden data to the .jpg files. This data can prevent your MP4 from loading the images. Try to eliminate them by saving the file with another name.
Why can't I see the image, video or text files while using the music browser?
You will only see the files in memory associated to the browsing you are doing (music files for Music, image files for Photo, etc…) To view all the files in memory at once, choose the "Browser" option in the main menu.
My MP4 is not storing the brightness level or the last song played. What gives?
For the MP4 to successfully store the state, you have to switch it off with the PLAY button. The ON/OFF button should only be used with the player already turned off.
Why can't I play some MP3 files?
The MP3 file has to be compressed along some standards like MPEG1/MPEG2/ MPEG 2.5 layer 3. Otherwise, the file must be converted using a software application.
What’s the video format of my MP4 Energy™?
It plays AVI files compressed with XVID, MP2 audio. Convert your videos using Energy Movier to ensure compatibility.
My MP4 is locked. When I press the keys a lock appears on screen.
The player integrates a key locking feature and it is active. To lock/unlock the keys, hold the M+PLAY keys.
What's the playback time of the player?
It varies greatly depending on the playback conditions, such as screen turned on or off or its brightness, for example. The approximate playback time of the player is 20 hours of music playback and 8 hours of video playback.
Why can't I play some WMA files?
Make sure that you are not coding the WMA files with DRM.