How long is the device's battery range?
It varies greatly depending on the playback conditions, such as the screen brightness or if using earphones or the built-in speaker. The approximate playback time of the tablet is 6 hours of Internet usage.
How can I restore the default settings?
To recover the factory settings of your tablet, you'll need to go to "Settings" , search for "Backup & reset" and select "Factory data reset". By choosing this option the device will return to it's factory default, deleting all personal settings.
Which 3G modems are compatible with my Energy Tablet i8 Dual?
We recommend the use of the following 3G modems: Huawei E173, Huawei K3765, Huawei E587, ZTE MF190 y Alcatel X230E.
The available memory is lower than the built-in, why?
The Android operating system and the preinstalled applications need part of memory to work. Therefore the available memory for additional data is lower.
I want to try another Internet browser, which do you recommend?
We recommend you try the fastest browser available for tablets, called OPERA MINI, from the official website http://www.opera.com/portal/android.
Which Wi-Fi standards are supported?
Wi-Fi 802.11b, 802.11g and 802.11n are the supported standards.
How can I uninstall an app from my device?
To uninstall an app go to "Settings-Apps", select the wanted app from the list and once the options open click on uninstall
Can I install the firmware if my device doesn’t power on?
Yes, when the drivers are installed correctly the program detects the installation chip and enters the system memory.
The built-in memory of the Energy Tablet i8 Dual is 8GB, but the available memory is lower, why?
The Android™ operating system and the preinstalled applications need approximately 2.5GB of memory to work. Therefore the available memory for additional data is lower than 8GB.
¿ How to activate screen rotation ?
If your screen doesn´t change position from landscape to portrait when you rotate it, the tablet could have this option deactivated. To use this function you´ll need to go to "Settings" -> "Accessibility" and mark the "Auto-rotate screen".
How can I calibrate the Energy Tablet i8 Dual's screen?
It is not necessary, the screen of your Energy Tablet i8 Dual is automatically calibrated.
Sometimes the screen turns black and the device does not respond.
Press the RESET switch to restart the device.
My touch screen randomly pulses, What can I do?
You will have to reinstall the Firmware of the unit. ( This process removes all the settings made before )
How do I open Microsoft Office documents (Word, Excel, Powerpoint ...) on my Energy Tablet?
There are many applications for Android that let you view, edit and even store your documents in the cloud.
One of the most popular is OfficeSuite which you can buy and install from the tablet's pre-installed app store.
How can I change my Android's interface language?
To change the language settings you have to enter SETTINGS-LANGUAGE & INNPUT-LANGUAGE and choose/select the language you want.
The micro SD memory card doesn't stick in to i8 Dual slot. What can I do?
Help yourself with the clip or pin, until you hear the "click" sound of the slot mechanism.
How can I remove the lock screen of my Energy Tablet ?
If you forgot the pattern created for the lock screen of your Energy Tablet and you cannot recover it , you will have to reinstall the Firmware of the unit.
( This process removes all the settings made before )
How can I activate the spell check of the Energy i8 Dual?
To activate the spell check go to SETTINGS-LANGUAGE & INPUT and select the SPELL CHECK option
I can't activate the Wifi connection of my i8 dual. What can I do?
First you will have to restore de Factory Settigns from SETTINGS-BACKUP AND RESET . If problems continue, you will need to reinstall the Firmware of the unit. ( This process removes all the settings made before )
What types of wireless encryption are supported?
You can connect to wireless networks that operate with WEP, TKIP, CCMP, WPA o WPA2 (including AES) encryptions.
My device has broken screen or it got bashed and it doesn't power on. What should I do?
Click on the following link http://www.energysistem.com/en/support and complete "Ask to customer service" form and attach a picture of the bashed device or broken screen with the display turned on so our technical team can send you a mending price.