What types of wireless encryption are supported?
You can connect to wireless networks that operate with WEP, TKIP, CCMP, WPA o WPA2 (including AES) encryptions.
The built-in memory of the Energy Tablet s9 is 8GB, but the available memory is lower, why?
The Android™ operating system and the preinstalled applications need approximately 2.5GB of memory to work. Therefore the available memory for additional data is lower than 8GB.
How can I know the version of the Flashplayer, installed on my device?
To check the Flashplayers version you´ll need to open "Settings" --> "Applications" and select the Adobe Flash Player icon. Once opened , the version will appear just under the description.
How can I remove the lock screen of my Energy Tablet ?
If you forgot the pattern created for the lock screen of your Energy Tablet and you cannot recover it , you will have to reinstall the Firmware of the unit.
( This process removes all the settings made before )
What's the device's battery autonomy?
It varies greatly depending on the playback conditions, such as the screen brightness or if using earphones or the built-in speaker. The approximate playback time of the Energy Tablet s9 is 7 hours of Internet usage.
I want to try another Internet browser, which do you recommend?
We recommend you try the fastest browser available for tablets, called OPERA MINI, from the official website http://www.opera.com/portal/android.
¿ How to activate screen rotation ?
If your screen doesn´t change position from landscape to portrait when you rotate it, the tablet could have this option deactivated. To use this function you´ll need to go to "Settings" -> "Accessibility" and mark the "Auto-rotate screen".
Which Wi-Fi standards are supported?
Wi-Fi 802.11b, 802.11g and 802.11n are the supported standards.
How can I uninstall an app from my device?
To uninstall an app go to "Settings-Apps", select the wanted app from the list and once the options open click on uninstall
How can I restore the default settings?
To recover the factory settings of your tablet, you'll need to go to "Settings" , search for "Backup & reset" and select "Factory data reset". By choosing this option the device will return to it's factory default, deleting all personal settings.
What HDMI cable is compatible with my tablet?
To use the HDMI output of your tablet, you'll need to use a Type C to Type A HDMI cable (Exmaple:http://www.energysistem.com/es/products/accesorios/serie_hdmi/38625-energy_h300).
How do I open Microsoft Office documents (Word, Excel, Powerpoint ...) on my Energy Tablet?
There are many applications for Android that lets you view, edit and even store your documents in the cloud.
One of the most popular is OfficeSuite, you can buy and install it from the pre-installed app store.
How can I change my Android's interface language?
To change the language settings you have to enter SETTINGS-LANGUAGE & INNPUT-LANGUAGE and choose/select the language you want.
How do you calibrate the screen of Energy Tablet s9?
It is not necessary, the screen of your Energy Tablet s9 is automatically calibrated.
The available memory is lower than the built-in, why?
The Android operating system and the preinstalled applications need part of memory to work. Therefore the available memory for additional data is lower.
Which 3G modems are compatible with my Energy Tablet s9 8GB?
We recommend the use of the following 3G modem: Huawei E587.
Sometimes the screen turns black and the device does not respond.
Press the RESET switch to restart the device.