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I can't find the answer to my problem in the FAQS, what can I do?

In this case you need more personalized attention, please contact our technical service.

The answer to my query hasn't solve my problem, what can I do?

In this case you need more personalized attention, please contact our technical service.

Where can I find the serial number?

The serial number can be found in the back of the device, you'll recognize it because it is a 14-digit number. You can also find it on the packaging.

How can I identify my model?

As a general rule you can find the model in the back of your device. It also can be found in the packaging and in the user manual.

I can't open the downloaded file, what happens?

The file with the instructions may be in PDF format and probably you don't have an appropriate program to open it. This file format can be opened with Adobe Acrobat Reader.

I can't open the user manual, what shall I do?

The file with the user manual may be in PDF format and probably you don't have an appropriate program to open it. This file format can be opened with Adobe Acrobat Reader (free program that can be downloaded from internet).

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