Bye, cables! Just a few days ago we presented the new Earphones Urban 4, our new wireless, in-ear design earphones to say goodbye to tangles. Simplicity is the most important thing when it comes to connecting to your music. Today we’re here to help you master Touch Control, the new function of these new True Wireless touch earphones.
With just one click you will access several functions:
- Play/pause: just press twice the button on the Energy Earphones Urban 4.
- Switching to the previous/next track: press and hold the earphones built-in button for two seconds. If you do this on the left earbud, you will go back to the previous song. If you do it on the right earbud, you will switch to the next song.
- Turning them off: press and hold the earphones built-in button for eight seconds. The most common way to do this is nevertheless to place them in the charging case.
- Disconnecting the earphones from your smartphone or tablet: tap three times in a row to reset the earphones and connect them once again to the last connected device or, if you prefer, to a new device.
Now that you’re an expert in Touch Control technology, let your customers know about it when you show them the product. They’ll be speechless! Do not hesitate to share this post with them if there are any questions.
20 comments
I can only hear in one ear at a time. When I double tap one ear it switches to the other. I can’t hear out of them at the same time. Am I doing something wrong?
Hi Jeremy! Please contact us in the following link and our Support Team will help you: https://www.energysistem.com/support
Thanks a lot!
Only 1 working at a time for me too, your website won’t allow me to post anything.
Hi Mark! Please contact us on the following link and our Support Team will help you: https://www.energysistem.com/support
Como podría escuchar radio en mi smartphone? Gracias
Hola Antonio! Escríbenos a través del siguiente link y nuestro equipo de Soporte Técnico te ayudará con tu smartphone: https://www.energysistem.com/support
When i get them out from the battery , the left one shuts down and works only If the right one is closet. How to repair them?
Hey Robert!
In order to solve your doubt, you can ask our support team directly through this link:
https://www.energysistem.com/support There you will see the option ASK TO CUSTOMER SERVICE. Best regards!!
Hi, only one of the earphones is working for me too …
Hi!
Please contact us in the following link and our Support Team will help you: https://www.energysistem.com/en/contact-us
Hello,
I can hear only one earbud at a time.
Hi!
Please, contact our support team to check your product. You can do it on the following link:
https://www.energysistem.com/en/contact-us
Best Regards,
Only one ear works
Hi!
Please, contact our support team and they will check your product for you. You can do it on the following link:
https://www.energysistem.com/en/contact-us
Best Regards,
No puedo desvincular mi urban 4 tocando 3 veces seguidas el urban 4. Me podéis decir que tengo que hacer para hacerlo.
Hola!
Por favor, ¿puedes contactar con nuestro equipo de atención técnica para que te ayuden con la consulta? Puedes hacerlo en este enlace:
https://www.energysistem.com/es/contacta-nosotros
Un saludo!
Hola, para descolgar y colgar llamadas como habría que hacer?
¡Hola, Sarai! Puedes seguir las instrucciones del manual aquí: https://www.energysistem.com/es/guide/44807#118 ¡Saludos!
Hey, I find it hard to control the volume level from the earphones, I followed the step of touching the earphones several times in a 1-sec space but still, it doesn’t work and I find it hard to know how to reduce or increase the volume through the touch control.
Hi Kenza!
Here you can check the user guide: https://www.energysistem.com/en/guide/44807
Please let us know if you still have the same problems with the volumen control.