If you have an Energy Phone Pro Qi , you have probably had questions or concerns about how it works that you were unable to resolve at the time.
So you can get the most out of your Energy Phone and enjoy all the features it offers, in this post we've selected some of the most frequently asked questions from Pro Qi users . We're sure we can help clear up any doubts you may have.
1. How can I access the recovery mode of my Pro Qi?
With the phone off, hold down the volume up button and press the power button . The device will boot into recovery mode. To open the options, you must press the home button, as the touchscreen won't work in this mode.
Use the volume buttons to navigate through the different options and find the " Wipe data / factory reset " option, then select it using the menu button. Once this process is complete, reboot from the " Reboot system now " option.
2. Sometimes the screen goes black and the device doesn't respond. What can I do?
In these cases, it's best to restart your device using the system options . If that's not possible, restart it by pressing the power button and the Vol + button simultaneously.
3. Can I expand the memory of the Energy Phone Pro Qi with an external card?
4. While playing a video on a mobile device, the file pauses. What's happening?
The video being played is paused due to the " Smart Pause " feature, which is installed and enabled by default when the device is updated. It can be disabled by going to " Settings" -> "Smart Pause ."
5. I updated the firmware and no longer have any media or wallpapers. How can I recover the pre-installed content?
Before any system update, we recommend backing up everything you want to keep. At energysistem.com, you'll find not only all the content that came preinstalled on your Energy Phone, but also many more multimedia files and additional wallpapers.
6. How can I change the ringtone on my Energy Phone Pro Qi?
Go to Settings -> Audio Profiles and tap the options for the audio profile you want to modify. You'll have the option to change the ringtone on your Energy Phone Pro Qi under "Incoming Calls."
7. Can I use both SIM cards simultaneously?
Yes. If you have two SIM cards inserted, you can use them to make and receive calls from both .
8. The memory capacity of the Energy Phone Pro Qi is 32GB, but the available memory is less. Why?
The Android™ operating system and preinstalled apps on your device require approximately 4.4 GB of internal memory to run. Therefore, the available memory for additional data storage is slightly less than 32 GB.
Have we answered your questions? We hope so, and that from now on you can enjoy your Energy Phone Pro Qi to the fullest. If you didn't find your question in this post, we recommend contacting our Support team.
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